Refund policy

At Noho Maʻalahi, we want you to feel confident when shopping with us. If there is an issue with your order, please contact us and we will do our best to help.

30-Day Return Policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Show no signs of wear, washing, stains, odors, damage, or misuse

  • Include the original packaging, tags, and accessories when applicable

  • Include proof of purchase or a valid order number

To begin a return, please contact us at [YOUR SUPPORT EMAIL] before sending any item back.

Please do not send products back without receiving return instructions from our customer support team.

Product Eligibility

Because Noho Maʻalahi offers different types of products, return eligibility may vary depending on the item.

For hygiene-sensitive, personal-use, or wearable products, we may be unable to accept returns once the item has been used, worn, washed, altered, or made unsuitable for resale.

Products that are returned damaged due to customer misuse may not qualify for a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is:

  • Damaged during transit

  • Defective

  • Missing parts or accessories

  • Different from what you ordered

Please contact us as soon as possible at [YOUR SUPPORT EMAIL].

Include your:

  • Order number

  • Description of the issue

  • Clear photos or videos showing the product and problem

After reviewing your request, we may offer an appropriate resolution such as a replacement, refund, or other suitable solution.

Return Shipping

For standard returns where the product is not damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If the return is approved because we sent an incorrect, damaged, or defective item, we will provide further instructions regarding the return or replacement process.

Original shipping fees, when applicable, are generally non-refundable unless required by law.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Exchanges

If you would like a different size, color, style, or product, please contact us at [YOUR SUPPORT EMAIL].

Exchange availability depends on current inventory.

In some cases, the fastest option may be to return the eligible item and place a new order.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has already shipped.

Final Sale & Promotional Items

Items clearly marked as Final Sale may not be eligible for standard returns.

Items purchased during promotions, bundles, or special offers remain subject to this policy unless otherwise stated at the time of purchase.

For bundle offers, we may require all products included in the bundle to be returned in order to receive a full refund.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, customization, or product condition.

These may include:

  • Used personal-care or hygiene-sensitive products

  • Worn or washed apparel

  • Customized or personalized products

  • Gift cards

  • Products damaged through misuse

  • Items clearly marked Final Sale

This does not affect your rights if an item arrives damaged, defective, or incorrect.

Lost or Missing Returns

Customers are responsible for using an appropriate shipping method when returning an item.

We recommend keeping your return tracking information until your return has been processed.

Noho Maʻalahi cannot guarantee refunds for return packages that are lost before reaching the designated return location.

Contact Us

If you have questions about a return, refund, exchange, or damaged order, please contact:

Noho Maʻalahi
Email: [YOUR SUPPORT EMAIL]

Please include your order number so we can assist you more efficiently.