Shipping policy

Thank you for shopping with Noho Maʻalahi. Please review the following information before placing your order.

Order Processing

Orders generally require 1–3 business days for processing before shipment.

Processing times may be longer during launches, promotions, holidays, or periods of unusually high order volume.

Shipping to Hawaiʻi

We currently offer delivery throughout Hawaiʻi.

Our estimated delivery timeframe is:

7–15 Business Days

Please allow approximately 7–15 business days for your order to arrive.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order has shipped and tracking information becomes available, it will be sent to the email address or contact information provided during checkout.

Please allow some time for the carrier's tracking system to update.

Multiple-Item Orders

Products within the same order may occasionally be shipped separately. If this occurs, your packages may arrive on different days.

You will not be charged additional shipping solely because we divide an order into multiple shipments.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact us immediately at [YOUR SUPPORT EMAIL].

Once an order has been processed or shipped, we may not be able to change its destination.

Delayed Packages

If your package has not arrived within the 7–15 business day estimated delivery timeframe, please check your tracking information first.

If there has been no meaningful tracking update or you believe your shipment may be lost, contact us with your order number so we can investigate.

Lost or Damaged Orders

If your order arrives damaged or appears to have been lost in transit, please contact us at [YOUR SUPPORT EMAIL] with your order number and any relevant photos or tracking information.

We will review the situation and determine the appropriate resolution.